Darren Prine's Page

I thought it might be of interest how some of Northwinds clients are using our Automated Client Response (Outbound IVR) solution. We have several large telecom companies, utility providers and other service organizations that are enjoying tremendous benefits from this solution and are finding new uses for it every month. One client is saving $300,000 per month per region using this solution.

Here are just some of the ways our clients are utilizing this solution:

1. Fiber/Network Team - uses AC… Continue

Northwinds Contact Solutions is excited to share several announcements with you. First of all, we have lowered our pricing for both our Virtual Call Center platform and Outbound IVR solution. Our pricing is now even more aggressive, especially when you consider what is included for the price. In a true apples to apples comparison, I believe our solutions are the best value on the market. We have also added the capability, both in a “brick and mortar” environment and in a “work at home” en… Continue

If you are an extremely small specialty company and only get a handful of calls per week, then a hosted virtual call center is probably not for you. However, for nearly every other company, regardless of size, the call center can save time, money and needless equipment purchases. Remember, the more equipment that you have, the more potentially expensive breakdowns and other issues there will be to deal with. Technology is moving so quickly that as soon as you work all of the kinks out of your ne… Continue

I found some fascinating statistics on the "Green" website of my expensive competitor, Avaya, that I thought I would share with you.

What are the Green implications of moving or expanding to a Virtual Call Center platform?

For Your Business:

When your employees work remotely, they put less stress on the environment as well as less stress on your bottom line.

You can save on gas, electricity and office space. For example, at an energy cost of #1.65 per square foot, a 100 agent call center cos… Continue

When you think of a call center, do you imagine switchboard operators and a noisy background? Managed Service Providers have changed the way call centers operate, and it is for the better. If you could do one thing to enhance the quality of your day –to- day business operations, what would it be? Chances are, you would like to offer better customer service in some way. One way to accomplish that is to ensure that when your clients need to contact you in person, using the good old -fashioned tele… Continue